We process and ship orders within 24-72 hours. Once your order has shipped, you will receive a tracking number via email. Shipping usually takes: - 3-5 business days to North America (US/Canada) - 4-7 business days to Europe, Australia and Asia - 7-21 business days to Africa

Feel free to email us at care@jaelafashion.com . We take great pride on having a 1st class customer service department with less than a 24 hours response time to all inquiries. You can also reach out to us on Instagram & Facebook We look forward to connecting with you! 😘

We accept returns/exchange up to 30 days after purchase. Please email us your request along with your order number at care@jaelafashion.com For more details about our return policy, we invite you to read our full return policy here.

An automated email including your tracking number is sent to you within 24-72 hours after purchase. If you haven't received it, please check your spam folder or email us at care@jaelafashion.com

We are based in New York, NY 🇺🇸 Though, we offer FREE & fast worldwide shipping. To learn more our story, click here.

Of course! Jaela Fashion is open to everyone who appreciates modest and elegant fashion, regardless of their background or beliefs.