FAQ

We accept returns/exchange up to 30 days after purchase. Please email us your request along with your order number at care@jaelafashion.com For more details about our return policy, we invite you to read our full return policy here.

We are based in New York, NY 🇺🇸 Though, we offer FREE & fast worldwide shipping. To learn more our story, click here.

We process and ship orders within 24-72 hours. Once your order has shipped, you will receive a tracking number via email. Shipping usually takes: - 3-5 business days to North America (US/Canada) - 4-7 business days to Europe, Australia and Asia - 7-21 business days to Africa

Feel free to email us at care@jaelafashion.com . We take great pride on having a 1st class customer service department with less than a 24 hours response time to all inquiries. You can also reach out to us on Instagram & Facebook We look forward to connecting with you! 😘

An automated email including your tracking number is sent to you within 24-72 hours after purchase. If you haven't received it, please check your spam folder or email us at care@jaelafashion.com